21st Annual
Banking Operational
Risk Management
Summit
The official date for the summit will be announced soon
Past Speakers
SEE THE PREVIOUS SPEAKERS & CASE STUDIES
CASE STUDY
The Future of Operational Resilience
This presentation will showcase how banks are evolving their Operational Resilience capabilities beyond the minimum levels of compliance for regulators. It will include:
- 01What tangible progress has been made to date
- 02What are the regulators now expecting
- 03How are banks evolving to become more resilient
Delegates will have a better understanding of how they can play a role in their company’s Operational Resilience posture.
In this session, I’ll explore the critical role of being the bridge between product and technology, where true product development excellence happens. Drawing on my experience in transformation, including agile transformation and large-scale delivery, I’ll share how connecting vision with execution, and people with purpose leads to better collaboration, stronger outcomes, and more impactful products — the cornerstone of product and agile excellence.
CASE STUDY
AI and Data-Driven Scaled Regulatory Compliance
How RBI Group has scaled prudential compliance based on data and AI promises and supports in building and immediately using AI governance, use cases, and tooling to cover the extended scope of the regulatory landscape in CEE.
- 01Look back at setting up a new SLoD function
- 02Collaboration methodology with other SLoDs of regulatory/prudential compliance
- 03Utilisation of Data and AI governance with modern tooling and use cases
- 04Learning and scaling within the CEE region
Pre-Start Phase:
1.Patient Safety Review:
- Assess patient demographics, drug specifics, AE (Adverse Event) incidence rates, available resources, and programme design fundamentals
- Integrate multifaceted support resources, including call centres, educational materials, and digital tools
2.Contracting Essentials:
- Determine the need for standalone PVAs (Pharmacovigilance Agreements) or safety clauses
- Critical contract elements: Include audit rights, clear definitions, mandatory training, AE reporting procedures, contact details, and reconciliation processes
3.AE Training and Vendor Setup:
- Implement comprehensive AE training protocols
- Establish a robust vendor monitoring strategy with clear KPIs, defined monitoring frequency, and audit readiness
During the Programme:
1.Vendor Performance and AE Monitoring:
- Conduct regular vendor reviews to ensure compliance with contractual obligations
- Maintain ongoing reconciliation and monitor AE trends to identify any emerging issues
Post Completion:
1.Study Reporting:
- Prepare a comprehensive study report summarising outcomes, key learnings, and areas for improvement
CASE STUDY
Regulatory Reporting Automation — Can Data Lineage Make Compliance Seamless?
Assessing borrower cyber maturity as part of credit risk due diligence. Regulatory expectations and market trends shaping cyber-credit risk integration.
- 01How to stay ahead of the curve: Opportunities and challenges in the evolving space
- 02Evaluating the organisation’s technological maturity and culture for adopting AI
- 03How is AI driving product innovation?
- 04KPIs to track the success of AI initiatives
In an evolving landscape where customer expectations continually rise, understanding and proactively addressing customer needs is no longer optional—it’s essential. This session explores how empathy-driven customer experience (CX), combined with strategic automation and cutting-edge AI, can radically enhance efficiency, agent performance, and customer loyalty. Leveraging real-world insights and innovative frameworks, discover practical ways to future-proof your contact centre operations.
CASE STUDY
The Largest OpRisk Likely Not Yet on Your Radar — Consumer Protection Legal Uncertainty
The legal risk losses on CHF-denominated mortgages in the Polish banking sector reached a magnitude of Own Funds of the entire Slovakian banking sector. As the legal battle on CHF mortgages reached the CJEU, the rulings in Polish cases set the precedent for the entire EU.
With a new legal battle — on PLN floating rate mortgages — reaching the CJEU, it’s high time to add consumer protection legal uncertainty to your risk radar, if not already there. This session will cover lessons learnt from the materialisation of OpRisk that put the entire Polish banking sector on the verge of a meltdown.
- 01Usage of AI
- 02Pricing support
- 03Clustering
- 04Modelling
- 05AI for pricing
- 06Lessons learnt
At Accor, our journey in embedding Strength-Based Leadership and building an ecosystem of coaches is a strategic priority and a cornerstone of our people development philosophy.
In our pursuit of a coaching culture, we’ve implemented a range of initiatives that bring together the best different developmental resources. These initiatives are not standalone programmes; they are part of a deliberate, connected effort to empower our leaders and teams. By focusing on individual and collective strengths, and grounded in core coaching principles, we are shaping a workplace where continuous learning, empathy, and performance go hand in hand. This culture fosters not only personal growth but also drives team resilience, engagement, and business impact.
Rather than just talking about the theory, we want you to hear directly from our leaders. They will share how adopting a coaching mindset has transformed their leadership and the tangible difference it has made for their teams and the organisation as a whole.
CASE STUDY
Next-Gen Audit: Predictive Analytics, Regulations, and New Frontiers of Controls
The presentation will walk through today’s complex banking environment, where operational risks are increasingly shaped by advanced technologies and regulatory expectations. This presentation explores three key pillars of our audit approach:
- 01Consolidated use of AI/ML models (predictive analytics) embedded in our control processes
- 02Implementation of processes and controls to safeguard regulatory compliance with both the AI Act and GDPR
- 03Development of data visualisation dashboards to support anomaly analysis, reinforcing the human-in-the-loop approach by reducing false positives
For decades, leadership has been benchmarked against outcomes — growth, profitability, market share. But as we enter an era defined by complexity, stakeholder capitalism, and workforce fluidity, the metrics for leadership success are evolving.
Today’s most successful organisations aren’t just technology-enabled or agile — they are human-centred by design. Why? Because the greatest differentiator is no longer strategy or digital capability — it’s the human system behind it. Human-centred leadership is now the critical foundation for driving engagement, innovation, and resilience in a world where uncertainty is constant and value creation is deeply intertwined with trust, purpose, and well-being. This session reframes human-centred leadership as a strategic operating model — one that redefines performance, strengthens culture, and aligns leadership behaviours with long-term enterprise value.
CASE STUDY
The Future of Operational Resilience
This presentation will showcase how banks are evolving their Operational Resilience capabilities beyond the minimum levels of compliance for regulators. It will include:
- 01What tangible progress has been made to date
- 02What are the regulators now expecting
- 03How are banks evolving to become more resilient
Delegates will have a better understanding of how they can play a role in their company’s Operational Resilience posture.
In this session, I’ll explore the critical role of being the bridge between product and technology, where true product development excellence happens. Drawing on my experience in transformation, including agile transformation and large-scale delivery, I’ll share how connecting vision with execution, and people with purpose leads to better collaboration, stronger outcomes, and more impactful products — the cornerstone of product and agile excellence.
CASE STUDY
AI and Data-Driven Scaled Regulatory Compliance
How RBI Group has scaled prudential compliance based on data and AI promises and supports in building and immediately using AI governance, use cases, and tooling to cover the extended scope of the regulatory landscape in CEE.
- 01Look back at setting up a new SLoD function
- 02Collaboration methodology with other SLoDs of regulatory/prudential compliance
- 03Utilisation of Data and AI governance with modern tooling and use cases
- 04Learning and scaling within the CEE region
Pre-Start Phase:
1.Patient Safety Review:
- Assess patient demographics, drug specifics, AE (Adverse Event) incidence rates, available resources, and programme design fundamentals
- Integrate multifaceted support resources, including call centres, educational materials, and digital tools
2.Contracting Essentials:
- Determine the need for standalone PVAs (Pharmacovigilance Agreements) or safety clauses
- Critical contract elements: Include audit rights, clear definitions, mandatory training, AE reporting procedures, contact details, and reconciliation processes
3.AE Training and Vendor Setup:
- Implement comprehensive AE training protocols
- Establish a robust vendor monitoring strategy with clear KPIs, defined monitoring frequency, and audit readiness
During the Programme:
1.Vendor Performance and AE Monitoring:
- Conduct regular vendor reviews to ensure compliance with contractual obligations
- Maintain ongoing reconciliation and monitor AE trends to identify any emerging issues
Post Completion:
1.Study Reporting:
- Prepare a comprehensive study report summarising outcomes, key learnings, and areas for improvement
CASE STUDY
Regulatory Reporting Automation — Can Data Lineage Make Compliance Seamless?
Assessing borrower cyber maturity as part of credit risk due diligence. Regulatory expectations and market trends shaping cyber-credit risk integration.
- 01How to stay ahead of the curve: Opportunities and challenges in the evolving space
- 02Evaluating the organisation’s technological maturity and culture for adopting AI
- 03How is AI driving product innovation?
- 04KPIs to track the success of AI initiatives
In an evolving landscape where customer expectations continually rise, understanding and proactively addressing customer needs is no longer optional—it’s essential. This session explores how empathy-driven customer experience (CX), combined with strategic automation and cutting-edge AI, can radically enhance efficiency, agent performance, and customer loyalty. Leveraging real-world insights and innovative frameworks, discover practical ways to future-proof your contact centre operations.
CASE STUDY
The Largest OpRisk Likely Not Yet on Your Radar — Consumer Protection Legal Uncertainty
The legal risk losses on CHF-denominated mortgages in the Polish banking sector reached a magnitude of Own Funds of the entire Slovakian banking sector. As the legal battle on CHF mortgages reached the CJEU, the rulings in Polish cases set the precedent for the entire EU.
With a new legal battle — on PLN floating rate mortgages — reaching the CJEU, it’s high time to add consumer protection legal uncertainty to your risk radar, if not already there. This session will cover lessons learnt from the materialisation of OpRisk that put the entire Polish banking sector on the verge of a meltdown.
- 01Usage of AI
- 02Pricing support
- 03Clustering
- 04Modelling
- 05AI for pricing
- 06Lessons learnt
At Accor, our journey in embedding Strength-Based Leadership and building an ecosystem of coaches is a strategic priority and a cornerstone of our people development philosophy.
In our pursuit of a coaching culture, we’ve implemented a range of initiatives that bring together the best different developmental resources. These initiatives are not standalone programmes; they are part of a deliberate, connected effort to empower our leaders and teams. By focusing on individual and collective strengths, and grounded in core coaching principles, we are shaping a workplace where continuous learning, empathy, and performance go hand in hand. This culture fosters not only personal growth but also drives team resilience, engagement, and business impact.
Rather than just talking about the theory, we want you to hear directly from our leaders. They will share how adopting a coaching mindset has transformed their leadership and the tangible difference it has made for their teams and the organisation as a whole.
CASE STUDY
Next-Gen Audit: Predictive Analytics, Regulations, and New Frontiers of Controls
The presentation will walk through today’s complex banking environment, where operational risks are increasingly shaped by advanced technologies and regulatory expectations. This presentation explores three key pillars of our audit approach:
- 01Consolidated use of AI/ML models (predictive analytics) embedded in our control processes
- 02Implementation of processes and controls to safeguard regulatory compliance with both the AI Act and GDPR
- 03Development of data visualisation dashboards to support anomaly analysis, reinforcing the human-in-the-loop approach by reducing false positives
For decades, leadership has been benchmarked against outcomes — growth, profitability, market share. But as we enter an era defined by complexity, stakeholder capitalism, and workforce fluidity, the metrics for leadership success are evolving.
Today’s most successful organisations aren’t just technology-enabled or agile — they are human-centred by design. Why? Because the greatest differentiator is no longer strategy or digital capability — it’s the human system behind it. Human-centred leadership is now the critical foundation for driving engagement, innovation, and resilience in a world where uncertainty is constant and value creation is deeply intertwined with trust, purpose, and well-being. This session reframes human-centred leadership as a strategic operating model — one that redefines performance, strengthens culture, and aligns leadership behaviours with long-term enterprise value.
CASE STUDY
The Future of Operational Resilience
This presentation will showcase how banks are evolving their Operational Resilience capabilities beyond the minimum levels of compliance for regulators. It will include:
- 01What tangible progress has been made to date
- 02What are the regulators now expecting
- 03How are banks evolving to become more resilient
Delegates will have a better understanding of how they can play a role in their company’s Operational Resilience posture.
In this session, I’ll explore the critical role of being the bridge between product and technology, where true product development excellence happens. Drawing on my experience in transformation, including agile transformation and large-scale delivery, I’ll share how connecting vision with execution, and people with purpose leads to better collaboration, stronger outcomes, and more impactful products — the cornerstone of product and agile excellence.
CASE STUDY
AI and Data-Driven Scaled Regulatory Compliance
How RBI Group has scaled prudential compliance based on data and AI promises and supports in building and immediately using AI governance, use cases, and tooling to cover the extended scope of the regulatory landscape in CEE.
- 01Look back at setting up a new SLoD function
- 02Collaboration methodology with other SLoDs of regulatory/prudential compliance
- 03Utilisation of Data and AI governance with modern tooling and use cases
- 04Learning and scaling within the CEE region
Pre-Start Phase:
1.Patient Safety Review:
- Assess patient demographics, drug specifics, AE (Adverse Event) incidence rates, available resources, and programme design fundamentals
- Integrate multifaceted support resources, including call centres, educational materials, and digital tools
2.Contracting Essentials:
- Determine the need for standalone PVAs (Pharmacovigilance Agreements) or safety clauses
- Critical contract elements: Include audit rights, clear definitions, mandatory training, AE reporting procedures, contact details, and reconciliation processes
3.AE Training and Vendor Setup:
- Implement comprehensive AE training protocols
- Establish a robust vendor monitoring strategy with clear KPIs, defined monitoring frequency, and audit readiness
During the Programme:
1.Vendor Performance and AE Monitoring:
- Conduct regular vendor reviews to ensure compliance with contractual obligations
- Maintain ongoing reconciliation and monitor AE trends to identify any emerging issues
Post Completion:
1.Study Reporting:
- Prepare a comprehensive study report summarising outcomes, key learnings, and areas for improvement
CASE STUDY
Regulatory Reporting Automation — Can Data Lineage Make Compliance Seamless?
Assessing borrower cyber maturity as part of credit risk due diligence. Regulatory expectations and market trends shaping cyber-credit risk integration.
- 01How to stay ahead of the curve: Opportunities and challenges in the evolving space
- 02Evaluating the organisation’s technological maturity and culture for adopting AI
- 03How is AI driving product innovation?
- 04KPIs to track the success of AI initiatives
In an evolving landscape where customer expectations continually rise, understanding and proactively addressing customer needs is no longer optional—it’s essential. This session explores how empathy-driven customer experience (CX), combined with strategic automation and cutting-edge AI, can radically enhance efficiency, agent performance, and customer loyalty. Leveraging real-world insights and innovative frameworks, discover practical ways to future-proof your contact centre operations.
CASE STUDY
The Largest OpRisk Likely Not Yet on Your Radar — Consumer Protection Legal Uncertainty
The legal risk losses on CHF-denominated mortgages in the Polish banking sector reached a magnitude of Own Funds of the entire Slovakian banking sector. As the legal battle on CHF mortgages reached the CJEU, the rulings in Polish cases set the precedent for the entire EU.
With a new legal battle — on PLN floating rate mortgages — reaching the CJEU, it’s high time to add consumer protection legal uncertainty to your risk radar, if not already there. This session will cover lessons learnt from the materialisation of OpRisk that put the entire Polish banking sector on the verge of a meltdown.
- 01Usage of AI
- 02Pricing support
- 03Clustering
- 04Modelling
- 05AI for pricing
- 06Lessons learnt
At Accor, our journey in embedding Strength-Based Leadership and building an ecosystem of coaches is a strategic priority and a cornerstone of our people development philosophy.
In our pursuit of a coaching culture, we’ve implemented a range of initiatives that bring together the best different developmental resources. These initiatives are not standalone programmes; they are part of a deliberate, connected effort to empower our leaders and teams. By focusing on individual and collective strengths, and grounded in core coaching principles, we are shaping a workplace where continuous learning, empathy, and performance go hand in hand. This culture fosters not only personal growth but also drives team resilience, engagement, and business impact.
Rather than just talking about the theory, we want you to hear directly from our leaders. They will share how adopting a coaching mindset has transformed their leadership and the tangible difference it has made for their teams and the organisation as a whole.
CASE STUDY
Next-Gen Audit: Predictive Analytics, Regulations, and New Frontiers of Controls
The presentation will walk through today’s complex banking environment, where operational risks are increasingly shaped by advanced technologies and regulatory expectations. This presentation explores three key pillars of our audit approach:
- 01Consolidated use of AI/ML models (predictive analytics) embedded in our control processes
- 02Implementation of processes and controls to safeguard regulatory compliance with both the AI Act and GDPR
- 03Development of data visualisation dashboards to support anomaly analysis, reinforcing the human-in-the-loop approach by reducing false positives
For decades, leadership has been benchmarked against outcomes — growth, profitability, market share. But as we enter an era defined by complexity, stakeholder capitalism, and workforce fluidity, the metrics for leadership success are evolving.
Today’s most successful organisations aren’t just technology-enabled or agile — they are human-centred by design. Why? Because the greatest differentiator is no longer strategy or digital capability — it’s the human system behind it. Human-centred leadership is now the critical foundation for driving engagement, innovation, and resilience in a world where uncertainty is constant and value creation is deeply intertwined with trust, purpose, and well-being. This session reframes human-centred leadership as a strategic operating model — one that redefines performance, strengthens culture, and aligns leadership behaviours with long-term enterprise value.
Ahmed Nasr
Operations Director Egypt and Director Milk Africa & Turkey
Khaled Elsharkawy
Integrated Supply Chain Senior Director
Mueen Uddin Siddique
Senior Director – Access Network Procurement
Shannon Hore
Senior Vice President Procurement and Logistics
Sandeep Sharma
Director Group Procurement & International Markets Supply Chain
Hottest topics
LOOK AT THE TOPICS THAT WERE DISCUSSED
- 01Basel reforms and capital-model changes: How will operational risk charges shift?
- 02GenAI-driven attacks: Phishing, deepfakes and automated fraud — are we ready?
- 03Regulator expectations for third-party governance: Evidence and documentation
- 04Geopolitical instability — sanctions, trade disruptions and banking exposure
- 05Dashboards and metrics — turning data insights into actionable decisions
- 06Resilience planning: Moving beyond RTOs to uncover critical dependencies
- 07Strategic resilience: Embedding operational risk in corporate strategy, not just controls
Testimonials
What our users say about our conferences
Very well organised summit packed with resourceful presentations. It was a fantastic conference!
Union National Bank
Chief Human Resources Officer
Great event, very good topics and discussions with diverse participants
Landmark Group
Head – Rewards & Organisational Effectiveness,
Good overall, I gain a lot of useful information. Lots of insights to learn from and a great speaker line-up.
Abu Dhabi Airports
Total Rewards Head, Senior Manager Organisation Development
Great conference. I really liked meeting the other participants and the opportunity to openly share insights.
Adidas
Director Compensation Programmes
Very smoothly and excellently run event. Really high-quality attendees and low on sales terms is always a good thing.
Citi
VP – Global Payments Operational Risk
Well organised, interesting topics
KBS Group
Senior Operational Risk Manager
The exchange of the experts with other countries/banks meant a lot, thank you
Unicredit Bank
Head of Non-Financial Risks
It was insightful. The event management team was great!
CLS Group
Enterprise Risk Management Lead
Great team from Allan Lloyds, who organised & ran the event. As a Speaker I felt very well loaded with the information.
Standard Chartered Bank
Head of Internal Fraud Prevention
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